Privacy Policy

1. Operator and scope

The personal data operator is the TERA: Asura administration, which determines the purposes and means of processing data for the website, account area, launcher, support and game services.

You can contact the operator through the support section in the account area or through contact channels published on the project website.

This policy applies to the website, account area, dashboard, support system, payment flows, launcher and related game integrations.

If you do not agree with this policy, you should not create an account or use services that require personal data processing.

2. Data we process

Account data: username, email, password hash, avatar, interface language, role and profile settings.

Technical data: IP address, browser and operating system information, approximate region by IP, session identifiers, cookies and security events.

Game data: internal user ID, OSID, characters, account statuses, ban history, game logs and data required for the account area and dashboard.

Support data: support topics, replies, images and other attachments added by the user or support staff.

Payment data: donation amount, payment status, transaction identifiers and technical responses from payment providers. The project does not store full bank card data.

Integrations: data required for Discord, Twitch, MMOTOP, Turnstile, email notifications, Google Analytics, Yandex Metrica and other features used voluntarily.

3. Processing purposes

Account creation, login, access recovery, session management and protection against unauthorized access.

Providing the account area, support, donations, bonuses, in-game features and administrative tools.

Preventing violations of project rules, investigating disputes, applying restrictions and maintaining service stability.

Maintaining technical statistics, internal SEO analysis via Google Analytics and Yandex Metrica, diagnosing errors and improving the website, launcher and game services.

4. Legal grounds

Processing is based on the user consent given during registration and when using relevant website features.

Some data is processed to perform the user agreement and project rules, including account and game service access.

Technical and security data is processed to ensure safety, prevent abuse and keep the service operational.

The user may withdraw consent, but this may make further use of the account and project features impossible.

5. Transfers and processors

Data may be transferred to hosting providers, email services, payment providers, Cloudflare Turnstile, Discord, Twitch, Google Analytics, Yandex Metrica and game APIs only to the extent required for the chosen feature or internal SEO analysis.

The project does not sell personal data or transfer it to third parties for their own advertising.

When external services are used, cross-border data transfer may occur if required to provide the service technically.

Internal access is granted only to people who need it for support, administration and security.

6. Retention and security

Account data is stored until account deletion or until processing is no longer necessary, unless a longer period is required to protect rights or comply with law.

Payment, technical and log records may be stored longer for accounting, security, violation investigation and recovery after failures.

The project uses access control, password hashing, secure connections, administrative action logging and backups.

If data is inaccurate or excessive, the user may request correction, blocking or deletion.

7. User rights

The user may request information about processing, correction, blocking or deletion of personal data if it is incomplete, outdated, inaccurate or processed unlawfully.

The user may withdraw consent to personal data processing by contacting support.

The user may appeal the operator actions or inaction to the authorized personal data protection authority.

8. Cookies and changes

The website uses cookies and similar technologies for authorization, language selection, form protection, correct interface operation and internal SEO analysis via Google Analytics and Yandex Metrica.

The operator may update this policy when laws, services or processing methods change.

A new version takes effect when published on the website, unless another date is specified.