Questions and Answers

I can't select a path during the game installation.

How to reduce ping in the game with ExitLag.

There is no sound in the game, how to fix it?

An error "Oops, something broke" occurs when opening the launcher.

An error "Semaphore timeout exceeded" occurs in the launcher.

I can't update the client, the game download stops or shows an update error.

The server is missing from the server list.

The game crashes with error 1021: Game system failure.

I went through a dungeon and forgot to kill the quest boss or monster.

I completed the awakening questline and don't have enough "Guardian's Badge" items.

I changed my character's race, what should I do with the costumes?

I accidentally discarded/sold a valuable equipment item.

My vending machine (Homunculus) died and I lost items.

My character got stuck in textures/under the map.

An item disappeared when taking it from the bank/pet storage or removing it from the character's window.

The "Premium Subscription Benefits" panel disappeared.

I can't retrieve items from the Reward Calendar.

FAQ - TERA: Asura